We Make Sure
You Are Covered.
Industry Leading Warranty
We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Warranty Validation Certificate. With the industry’s leading structural warranty backing you up, you can rest assured you made the right decision buying a new home from us.
What's Covered?*
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6 full years of structural-defect coverage for load-bearing components
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1 full year of distribution systems surety coverage against defects in wiring for your electrical system, piping for your plumbing and ductwork for your mechanical system
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1 full year of surety coverage against defects in workmanship and materials
We can't wait to build and protect your dream home!
*Please take the time to read and understand your structural warranty Service Agreement. Call 800.488.8844 with questions about any part of the warranty you don't understand.
Warranty Service
In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.
Submitting Warranty Requests
Please submit non-emergency warranty requests at the 30 day and 11th month anniversary of your home. We recommend utilizing your 30 day warranty requests for big items that might have been missed during your blue tape final walk through before you closed on the home.
To submit your warranty service request, follow the steps below:
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Go to 2-10.com and select Sign-In. If you are a first time user, choose Register/Create Account under the Homeowner tab and click on Register my Structural Warranty*.
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Select Service Requests to create your warranty service request. When you have created your complete list, click Submit to send your request for processing.
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Once your request is submitted, a FLWS team member will reach out to both you and your builder.
*If you cannot access the homeowner portal or experience technical difficulties, please contact Front Line Warranty Administration by phone, 720.531.6743 or email FLWS@2-10.com.
Emergency Warranty Requests
If you experience an emergency warranty-related situation such as no hot water, total loss of electricity or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate contractor. Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.
Plumbing:
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Not working at all
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Excessive leak, one that is a slow drip is not considered excessive.
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A drain back up
Contact: Garity Plumbing | 801.367.4683
Electrical:
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Not working at all, this does not include individual switches or outlets this is for the entire house
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A hot wire is exposed
Contact: Powerhouse Electric | 801.226.7897
HVAC:
The entire system is not working, this does not include individual rooms or zones.
Ultimate Air | 801.360.2489
